Next Classes begin Monday, March 28, 2016. For more information call 754-321-5700 or click here to request information.

Network Support Services


Complete the Network Support Services program and you can be employed as any of the following:

  • Information Technology Assistant
  • Computer Support Assistant
  • Network Support Help Desk Assistant
  • Network Support Administrator
  • Senior Network Administrator
  • Wireless Network Administrator
  • Data Communication Analyst

In addition, the Network Support Services program can alternatively provide supplemental training for persons previously or currently employed in these occupational areas.

You will study traditional networking theory as well as practical application with the use of simulations and physical equipment.  The program focuses not only on the internet as a whole, but also on configuring and administering the networks that compose it.  After complete Network Support Services, you will be able to configure, verify, administer, and troubleshoot corporate, home, and small office routers and switches using Cisco IOS, a command-line-operating-system with the use of programs such as HyperTerminal and Cisco Packet Tracer.

Course Breakdown:
OCP Course Number
Course Title
OTA0040 Information Technology Assistant
150 Hours
B EEV0504 Computer Support Assistant
150 Hours
C CTS0022 Network Support Help Desk Assistant
150 Hours
D CTS0023 Network Support Administrator
150 Hours
E CTS0024 Senior Network Administrator
150 Hours
F CTS0029 Wireless Network Administrator
150 Hours
G EEV0317 Data Communications Analyst
150 Hours

Entrance Requirements:
  • Take the Test of Adult Basic Skills (TABE) and attend orientation.
  • Schedule an appointment for an interview by calling Ms. Mary Barone at (754) 321-5840.
  • Enroll in ABE/AAAE remedial classes, if necessary.
  • Have acceptable scores on the TABE:  9.0 in Reading, 9.0 in Math, and 9.0 in Language on the Difficult level.
  • Meet with a Financial Aid Advisor if needed.
  • Register for the Network Support Services course.

Total Program Length: 1050 Hours

Monday-Friday 8:00 am-2:30 pm

Industry Certifications Available:
Students will be prepared to take an approved state and/or nationally recognized industry certification or licensure exam in their field of study.

CompTIA A+ and/or Cisco Certified Network Associate

Contact Information:
Ms. Mary Barone, Counselor for Network Support Services

(754) 321-5840

Approximate Total Cost of Program - Tuition and Fees (Books and Materials are Extra)*:
Florida Resident: $3465.00
Non-Florida Resident:  call (754) 321-5700

*Prices are subject to change without notice. Florida residents must bring two types of identification as proof of residency.